Shipping goods into Spain can be exciting — until customs paperwork, import duties, and unexpected charges slow everything down. At Collect Corner, we make importing easier by offering practical, hands-on support for customs clearance and international parcels, so you don’t have to deal with the stress yourself.
Whether you’re ordering online from outside the EU, returning items, or simply need help navigating Spanish customs, our team is here to help every step of the way.
Why Customs Support Matters for Imported Shipments
More and more people are ordering products from outside the European Union, and with that often comes customs charges payable to Spanish authorities (Aduanas). Depending on the shipment, customs may request additional documentation or payment before releasing your parcel — which can be confusing, especially if you’re unfamiliar with the process or not currently in Spain.
That’s where Collect Corner’s customs clearance assistance comes in. For a small, fixed fee of €25 per shipment, we help manage the necessary paperwork, liaise directly with customs agents, and support you until your parcel is cleared.
Our customs assistance is straightforward and designed to save you time:
- You place an order from outside the EU
- Your parcel is flagged for customs clearance in Spain
- We assist with the required documentation
- Our team liaises directly with the customs agent — whether that’s Correos, DHL, UPS, FedEx, or another courier
- We complete and submit the necessary paperwork on your behalf to help get your parcel released smoothly
Typically, customs will require:
- A NIE
- Proof of purchase
- Proof of payment
If you need help with any of this, we’ll guide you through the process.
This is a virtual service, which means we can support anyone within Spain, not just customers based in Sotogrande. The parcel will still be delivered to the address you provided — our involvement is purely to assist with customs clearance.
For our existing clients, we also maintain a small cash kitty to cover minor charges when parcels come through Correos and don’t require additional paperwork. This helps avoid unnecessary delays and keeps things moving quickly.
More Than Just Customs Help
At Collect Corner, customs clearance is just one part of how we simplify your logistics and admin needs. Our full range of services includes:
Parcel Collection & Delivery
Have your online purchases delivered to our Sotogrande address and collect them when it suits you — no waiting at home for couriers.
Parcel Returns
Returning items to retailers like Amazon, Zara, or El Corte Inglés? We handle pick-up returns for you.
Courier Services
As a DHL Express and DHL Parcel Service Point, we help you send packages worldwide with ease.
Printing & Photocopying
Need documents, labels, or forms printed or scanned? We offer affordable per-page printing and scanning services.
Postal Services & Admin Support
From post collection to help reading official letters or completing forms, our team is always happy to assist.
Choosing Collect Corner means you don’t have to navigate Spanish customs on your own. We take the hassle out of importing by handling the paperwork and communicating directly with customs authorities on your behalf, saving you valuable time and unnecessary stress. With years of experience supporting residents, visitors, and online shoppers across Spain, our team understands how the system works and knows how to move your shipment through customs as smoothly as possible.
If you need help with customs clearance or any of our services, WhatsApp us on +34 676 43 18 43 or pop into the store — our team will be delighted to help.
